Our mission
To help people affected by fraud preserve evidence, understand the available options and obtain appropriate case support.
Our story
Why we focus on the case record.
A fraud report can involve messages on several platforms, payments to different accounts and a long chain of events. Keeping those records together is essential to understanding the incident.
Digitalretrace provides a place to assemble that record. Our work centres on documenting the incident, reviewing the available evidence and communicating the steps relevant to each case.
Clients can request legal or agent support, submit additional evidence and follow case updates without losing the history of earlier discussions.
10+Years of industry experience
Our experience
More than a decade of industry experience.
Fraud methods change, but careful documentation remains essential. Our approach focuses on payment records, communications and the sequence of events behind each report.
Pattern recognition
We know the tactics behind common scams and the records that matter most.
Thorough documentation
Evidence organised into case files that professionals can act on.
Case guidance
An explanation of the options and limitations relevant to your report.
Coordinated support
Knowing when a lawyer or case agent should be involved, and how.
Mission & vision
Our purpose.
Our vision
Access to reliable case information and informed support for people affected by financial fraud.
Our values
Our standards of case support.
Accurate assessment
We distinguish documented facts from information that still needs confirmation.
Private case records
Case details are encrypted when stored and files stay private to you and your case team.
Evidence over assumption
Every assessment is grounded in documents, payment data and records.
Plain language
We explain case updates, requests and decisions in direct language.
Independent support
Lawyers and agents act under their own agreements, reviewed before assignment.
Protection from repeat scams
We warn against anyone demanding a fee to release recovered funds.
Our approach
How we handle your report.
- 01
Listen
We record your account of the incident and the sequence of events.
- 02
Organise
Payments, messages and documents are gathered into a single, ordered case file.
- 03
Assess
We review the records, identify missing information and discuss relevant options.
- 04
Connect
Where appropriate, you can request an independent lawyer or case agent from your account.
Get started
Submit your case for review.
Describe the incident and attach the records you have. You can save a draft and return to it before submitting.