Secure account messaging
Message us about your case or documents.
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For general questions. Please do not email passwords or identity documents.
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Describe the incident and save a draft.
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How to recognise genuine communication.
- We will never ask for your passwords, private keys or authentication codes
- We will never ask you to pay a fee to release recovered funds
- We will never ask you to install remote access software
- Official updates appear in your account, not only in email
Quick answers
Before you get in touch.
Start with what you have: when it happened, how much was sent and how, where you met the other party, and any names, accounts, wallet addresses or websites involved. Screenshots, messages, receipts and transfer confirmations are helpful. You can save your case as a draft and add evidence later.
You create an account, verify your identity and submit your case. Our team reviews it and may ask for more information. Status changes, requests and messages appear in your account, and you are notified by email when something changes.
Creating an account and filing a case through this platform does not involve a payment. Some independent professionals list a hire fee on their profile; it is shown before you send a request, and legal representation is agreed separately with the lawyer. No one should ever ask you to pay to “unlock” or release recovered funds.
Sensitive case details are encrypted when stored, uploaded files are kept private and checked before they become available, and identity documents are seen only by our verification team. Never send passwords, private keys or authentication codes. Our Privacy Policy explains this in full.
Get started
Submit your case for review.
Describe the incident and attach the records you have. You can save a draft and return to it before submitting.